Search below for frequently asked questions about your paperless billing and statements.
Change to paperless billing! You can do so on our app, by calling in, or emailing info@mynextfiber.com.
You can view your invoice/statement on our app, portal, or by the email sent each month.
Make sure your username is your full email address and for password, click the “forgot password” option.
Call us at 870-895-3221 - a customer service representative would be happy to assist you.
“Paperless Billing” is receiving your statement electronically, such as Online or on the App. “Auto Pay” is when you have a credit card or bank account set up to automatically draft money from your bank account to pay your bill.
Set your account up on Auto Pay or download the App! “NEXT, Powered by NAEC”
Yes! After you set up your account, that username and password will be used for both the app and the online portal.
1st of every month unless it is a weekend or holiday; in that case it would arrive the following business day. You will receive it via email on file.
Not an issue! We will work with you on other options” such as, setting up auto pay, giving you amounts/due dates so that you can write it on your calendar, etc.
If you have other questions, please contact us at 870-895-3221 or info@mynextfiber.com.
Important Dates to Remember
Payment is due the 14th to avoid late fees / Disconnects occur the 25th
1 Gig Up/Down
Fixed Broadband Consumer Disclosure
| Monthly Price | $79.95 |
|---|
| This monthly price is an introductory rate | No |
| Contract | 1 year |
Link to Terms of Contract
| Provider Monthly Fees | |
|---|---|
| Router Lease | $6.95 |
| One-Time Fees | None |
| Early Termination Fee | $39.95 per unfullfilled month |
| Government Taxes | Varies by Location |
| Bundle & Save | 2 Services ($6) 3 Services ($12) |
|---|
| Typical Download Speed | 945 Mbps |
|---|---|
| Typical Upload Speed | 945 Mbps |
| Typical Latency | 20 ms |
| Network Management Policy | Read our Policy |
|---|---|
| Privacy Policy | Read our Policy |
| Phone: | 870-895-3221 |
|---|---|
| Email: | info@mynextfiber.com |
300 Up/Down Mbps
Fixed Broadband Consumer Disclosure
| Monthly Price | $64.95 |
|---|
| This monthly price is an introductory rate | No |
| Contract | 1 year |
Link to Terms of Contract
| Provider Monthly Fees | |
|---|---|
| Router Lease | $6.95 |
| One-Time Fees | None |
| Early Termination Fee | $39.95 per unfullfilled month |
| Government Taxes | Varies by Location |
| Bundle & Save | 2 Services ($6) 3 Services ($12) |
|---|
| Typical Download Speed | 300 Mbps |
|---|---|
| Typical Upload Speed | 300 Mbps |
| Typical Latency | 20 ms |
| Network Management Policy | Read our Policy |
|---|---|
| Privacy Policy | Read our Policy |
| Phone: | 870-895-3221 |
|---|---|
| Email: | info@mynextfiber.com |
Learn about the terms used on this label. Visit the Federal Communications Commission’s Consumer Resource Center.
F002615723000000000INT0300
100 Up/Down Mbps
Fixed Broadband Consumer Disclosure
| Monthly Price | $49.95 |
|---|
| This monthly price is an introductory rate | No |
| Contract | 1 year |
Link to Terms of Contract
| Provider Monthly Fees | |
|---|---|
| Router Lease | $6.95 |
| One-Time Fees | None |
| Early Termination Fee | $39.95 per unfullfilled month |
| Government Taxes | Varies by Location |
| Bundle & Save | 2 Services ($6) 3 Services ($12) |
|---|
| Typical Download Speed | 100 Mbps |
|---|---|
| Typical Upload Speed | 100 Mbps |
| Typical Latency | 20 ms |
| Network Management Policy | Read our Policy |
|---|---|
| Privacy Policy | Read our Policy |
| Phone: | 870-895-3221 |
|---|---|
| Email: | info@mynextfiber.com |
Learn about the terms used on this label. Visit the Federal Communications Commission’s Consumer Resource Center.
F002615723000000000INTCOPY
